QUALITY

Standard of excellence for your business

Quality

The quality system operated by IMA Servizi S.c.a.r.l. operative units is in compliance with the standard UNI EN ISO 9001:2008 for the following activities: provision of technical and medical care services for people, vehicles and homes, 24 hours on 24, every day of the year.

The meticulous management and the continuous improvement of all processes go hand in hand with the individual and collective responsibility that drives our people. We seek excellence through the following commitments: customer satisfaction, personalized actions and transparent reporting.

CUSTOMER SATISFACTION
We carry out surveys to test our customers' satisfaction. In 2015 we obtained a global satisfaction rate of 97%.


PERSONALIZED ACTIONS
We deal everyday with people experiencing hardship. Every case is different from the other. Here is why it is crucial to provide personalized service and responses. IMA Group managed 1 case every 11 seconds in 2015.


TRANSPARENT REPORTING
Our customers can access a dedicated extranet to monitor reports and statistics regarding service activities' performances.