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CSR approach.

the CSR approach.

Our commitment to CSR

A voluntary and strategic commitment

The IMA Group has made a commitment to work in a spirit of Corporate Social Responsibility (CSR) to spread good social, societal, environmental and economic practices throughout the group. These practices are the very foundations of the sustainable development and social economy values that underpinned the Group’s creation. To structure our approach and cover every aspect of CSR, the Group has chosen to implement the international ISO 26000 Social Responsibility standard.

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The Group’s priorities for responsible growth

Complying with and anticipating regulations
• By including a Declaration of Extra-Financial Performance in its annual report.
• By integrating the principles of sustainable development into its investment policy.
• By publishing a Carbon Emissions Report.
Innovating and developing responsible services
• To meet the needs and expectations of shareholders, customers and beneficiaries.
• To offer assistance solutions ranging from emergency support to day-to-day assistance, all of which are accessible to everyone and tailored to individual situations.
Contributing to local development and strengthening our local roots
• To contribute to the economic development of local regions and foster success through better job opportunities.
• By strengthening our partnerships in the areas of the arts, society, humanitarian aid, and education in ways related to what we do as a Group.

Concrete initiatives in four areas…

Jobs and employment A humane company that values its staff

Agreements and programmes to foster diversity and integration
Policies for people with disabilities, equal treatment, gender diversity, skills-based hiring, etc.

Assistance with professional training
Hosting trainees, work-study candidates and job-seekers to provide practical work experience.

Initiatives to foster well-being in the workplace
Workplace Quality of Life Initiative, labour and health protection, responsible managerial practices, etc.

Fostering dynamic career development
Developing opportunities for career progression and internal mobility, establishing a joint-training committee, implementing initiatives for skills development and providing support for job transformations

Society Strengthening our local roots and our role in economic development

Supporting local economic development and job creation
Maintaining and even expanding local activity, giving priority to local suppliers and subcontractors, not offshoring jobs (including call centres), supporting entrepreneurs seeking to develop new existing companies, etc.

Encouraging work for disabled employees and supporting job placement initiatives

Developing institutional partnerships
The French Red Cross, universities and colleges, the Crésus Federation, etc.

A commitment to local communities
Support for sustainable development and cultural and educational projects.

Helping to promote local regions
Through sporting and cultural partnerships, support for local humanitarian and charity organisations.

The environment Energy efficiency and sustainable use of resources

Curbing energy use
Buildings that comply with standards for low-energy consumption, optimised heating equipment, air conditioning, computers and lighting, buying green electricity, deploying fleets of electric vehicles, etc.

Limiting our use of natural resources
Recycling, reducing methane produced from organic waste, implementing a paper-management plan, using water-saving devices, etc.

A commitment to local communities
Support for sustainable development and cultural and educational projects.

Publishing our Carbon Emissions Report

Raising awareness among employees about environmentally friendly behaviour

The economy Meeting the expectations of shareholders, clients and beneficiaries

A socially and environmentally responsible line of solutions

Policies to promote sustainable, balanced relationships with service providers and suppliers

Responsible sales and marketing practices:
Monitoring and analysing needs in the overall societal context, ensuring operating methods comply with prudential standards, implementing responsible contractual and pricing practices, etc.

Developing strategic partnership enabling us to respond to new societal challenges and consumer behaviours

Quality initiatives and certifications in our various business lines

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