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Bringing together
solutions.

Bringing together solutions.

Services

A comprehensive range of services

Mobility, Home, Wellness... we offer a comprehensive range of services to ensure the wellness and satisfaction of our beneficiaries, all year round, day and night.

Discover our solutions

  • MobilityMobility
  • HomeHome
  • WellnessWellness
Operatrice di assistenza

TEAMS

The power of our human capital

Our teams include operators, advisors and support experts remotely available 24 hours per day, 7 days a week, to help beneficiaries and insured persons in any situation. With 12 million calls per year and 3 million support dossiers managed worldwide, IMA group is able to assist an average of 1 person every 7 seconds.

  • +4,900

    employees

  • +1,000

    assistance coordinators

Operating Structure

Performance-enhancing systems and data

Assistance is a complex activity which consists of taking care of people who need help for an accidental event. Both for providing health care and sending a tow truck, its main features are urgency and immediacy.

IMA Italia Assistance operation structures involve qualified operators to face any kind of situation supported by cutting-edge technological tools. Operators are selected according to their language and problem-solving skills, and attend undergoing training programs.

Interoperable IT system

Our Assistance Information System is shared by all our subsidiaries (multiple regions and universes). This is rounded off by strategic partners as SAP, Salesforce, Avaya, in addition to our catalogue API to facilitate the integration of our services into our shareholders and partners’ systems.

Sinergy between operation structures, providers and correspondents, ensures maximum coverage worldwide. Thanks to our interconnected network we are able to assure our customers and provide them solutions.

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